Note: Some Drive Medical mobility products may have additional warranty additions or exemptions specific to that item. Please refer to your item's Drive Medical Owner's Manual for further information.
Scooters
- Frame: Limited Lifetime Warranty
- Electronics: 12 months limited warranty
- Battery: 6 months
- Parts replaced after the original warranty has expired will be covered by a three months warranty.
- Wearable items will not generally be covered under the normal warranty period which includes but not limited to the seat assembly or cover, tires, shroud, armrests, footplates, and lights.
Power Chairs
- Frame: Limited Lifetime Warranty
- Electronics: 12 months limited warranty
- Battery: 6 months
- Parts replaced after the original warranty has expired will be covered by a three months warranty.
- Wearable items will not generally be covered under the normal warranty period which includes but not limited to the seat assembly or cover, tires, shroud, armrests, footplates, and lights.
Manual Wheelchairs
- Limited Lifetime Warranty for the lifetime of the original consumer purchaser.
- The warranty does not extend to non-durable components, such as rubber accessories, casters, and grips, which are subject to normal wear and need periodic replacement.
Canes & Crutches
- Limited Lifetime Warranty for the lifetime of the original consumer purchaser.
- The warranty does not extend to non-durable components, such as rubber accessories, casters, and grips, which are subject to normal wear and need periodic replacement.
Rollators
- Limited Lifetime Warranty for the lifetime of the original consumer purchaser.
- The warranty does not extend to non-durable components, such as rubber accessories, casters, and grips, which are subject to normal wear and need periodic replacement.
Walkers
- Limited Lifetime Warranty for the lifetime of the original consumer purchaser.
- The warranty does not extend to non-durable components, such as rubber accessories, casters, and grips, which are subject to normal wear and need periodic replacement.
Drive Medical - Return / Warranty Policy
In order to expedite a return, please contact the returns department at (877) 224-0946 xt. 876 or send an email to returns@drivemedical.com for a return merchandise authorization (RMA). Drive can not accept any unauthorized return without a previously issued RMA.
- When requesting an RMA, please provide the representative with your customer number, purchase order, model, serial number (when applicable), quantity, reason for return, and a valid email address. RMA’s expire after 30 days of issuance.
- Carton damaged items must be marked “DAMAGED” on the bill of lading for truck shipments or on the UPS manifest for small packages. Within seven (7) days of original receipt, suspect items are to be inspected by the customer and have an RMA issued to report damage.
- Drive shall notify the shipper to arrange for an inspection and pickup confirming the reported shipping damage, processes a replacement order billed to your account, and issue a credit based on the carriers findings. Credit cannot be issued for shipping damage if Drive is notified to issue an RMA after seven (7) days of original receipt.
- For unused items reported defective, with an RMA issued within thirty (30) days of original receipt, Drive will send a no-charge repair part. If a repair part is not available, Drive will issue a shipping label for the items return and process a replacement order billed to your account. A credit shall be issued upon inspection confirming a warranty claim. Drive will not arrange for the return of any item with an RMA issued after thirty (30) days of original receipt.
- Used items are not eligible for return and are covered under their respective warranty.
- For items under warranty, Drive reserves the right to send a no-charge repair part to the customer.
- Unused items in saleable condition, which have an RMA, and are returned by customer within sixty (60) days of original receipt, are subject to a 25% restocking fee.
- Unused items in saleable condition, returned as a result of a Drive error, must have an RMA issued within ten (10) days of original receipt. Drive shall issue a return shipping label for the items return and process a replacement order or credit where applicable.
- Unused items in saleable condition, returned as a result of a Drive error, with an RMA issued after ten (10) days must be shipped back at customer’s expense. Only items returned within thirty (30) days of the original receipt shall be eligible for credit.
- All returns from “internet”, “end-user”, and “drop-ship” customers must be sent back to Drive by the customer.
- Express Return authorization is available on select items only and must come in writing from the returns department.
- Warranty does not cover device failure due to owner misuse or negligence, or normal wear and tear. The warranty does not extend to non-durable components, such as rubber accessories, casters, and grips, which are subject to normal wear and need periodic replacement.
- Drive is not responsible for any return shipping damage or loss of returned packages. Drive shall review and inspect all items returned to us within three (3) business days of receipt. Notice shall be provided to customers for items not deemed covered under warranty and customers shall be required to authorize the return within fourteen (14) days of notice or the item shall be discarded.
Please send all approved returns (unless instructed otherwise) to the following address:
Drive Medical Design & Manufacturing
ATTN: RMA# (PLEASE WRITE THE RMA# ON THE LABEL ONLY AND NOT ON THE BOX)
4131 Southmeadow Parkway West
Atlanta, GA 30349